• Introduction

    Shears Law (“we”; “us” or “our”) is committed to respecting your privacy and protecting your personal data. 

    This privacy policy (together with our cookie policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  

    Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

  • About us

    We are a law firm authorised and regulated by the Solicitors Regulation Authority under number 598069.

    Richard Shears is the controller and responsible for your personal data. We are registered with the Information Commissioner’s Office ("the ICO") under registration number ZA012025.

    If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact Richard Shears using the details set out below:

    • Our address: 19 High Street, Wicklewood, Norfolk NR18 9QE
    • Telephone: 0800 020 9495
    • Email: rds@shearslaw.co.uk
    • Website: www.shearslaw.co.uk.
  • What personal data do we collect about you?

    We may collect and process the following data about you:

    • Identity Information including your name and details about the organisation you work for and your job title (if you are a representative of a client).


    • Contact Information including your postal address; email address and telephone number.


    • Technical Information we automatically collect in respect of each visit to our Site, including where available, the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, operating system and platform.


    • Usage Information about each visit to our site including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times and length of visits to certain pages. 


    Special categories of personal data
    We do not collect any special categories of personal data about you such as health information and information regarding race, religious beliefs, and political opinions, trade union membership.


  • How we use your personal data

    Where we collect your personal data, we will only use it in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you. For example:
      • To provide you with legal services.
      • To manage our relationship with you.


    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example:
      • To provide the client you represent with legal services.
      • To administer and manage our services and business, including billing, accounting and client management.
      • To protect our business and establish, defend or exercise our legal rights.
      • To administer and protect our site, including troubleshooting, data analysis, testing, research and data hosting.
      • To send you information which we think may be of interest to you, including newsletters, publications or events invitations.
      • To use data analytics to improve our site, services, marketing and client relationship.


    • Where we need to comply with a legal or regulatory obligation
  • Who do we share your personal data with?

    We may also need to share your personal data with third parties, such as:

    • Professional advisers, including lawyers, barristers, accountants, brokers, insurers and bankers.
    • Service providers, who provide IT and analytics services.
    • Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it is necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights.
    • If Shears Law or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.


    We will not sell your personal data to any third parties or external organisations.

  • International transfers

    We do not generally transfer your personal data outside the European Economic Area ("EEA"). If we do transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

    • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.


    • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
  • How do we keep your data secure?

    Security is a priority for us. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  • What rights do you have in relation to your personal data?

    You have a number of rights under data protection laws in relation to your personal data. You have the right to:

    • Request access to your personal data.
    • Request correction of the personal data that we hold about you if it is incomplete or inaccurate.
    • Request erasure of your personal data.
    • Object to processing of your personal data where we are relying on a legitimate interest for reasons connected with your individual situation.
    • Request restriction of processing of your personal data.
    • Withdraw consent at any time where we are relying on consent to process your personal data. 


    Please note that the above rights are not absolute, and requests may be refused where exceptions apply.

    For a more detailed explanation of your rights, please see the Information Commissioner’s guidance.

    No fee usually required
    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you
    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond
    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you update.

    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would; however, appreciate the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.


  • Cookies

    Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

  • Third party websites

    Our site may, from time to time, contain links to third-party websites and applications. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.  Please check these policies before you submit any personal data to these websites.

  • How long do we keep your personal data?

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. 

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

  • Changes to our privacy policy

    Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This policy was last updated on 24 May 2018.