We are committed to providing a high-quality legal service to all our clients. However, if at any point you become unhappy or concerned with any aspect of the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. This will also help us to improve our standards.
If you would like to make a formal complaint about our service or a bill that we have issued or both, please contact Richard Shears with the details. Making a complaint will not affect how we handle your case.
What will happen next?
If we are unable to resolve your complaint, the Legal Ombudsman may be able to independently consider your complaint. The Legal Ombudsman investigates complaints about service issues with lawyers. There are, however, restrictions to this service for organisations, as set out on their website (see below).
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them:
• Visit: www.legalombudsman.org.uk
• Call: 0300 555 0333
• Email: firstname.lastname@example.org
• Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.