If we are unable to resolve your complaint, the Legal Ombudsman may be able to independently consider your complaint. The Legal Ombudsman investigates complaints about service issues with lawyers. There are, however, restrictions to this service for organisations, as set out on their website (see below).
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them:
• Visit: www.legalombudsman.org.uk
• Call: 0300 555 0333
• Email: enquiries@legalombudsman.org.uk
• Legal Ombudsman, PO Box 6167, Slough SL1 0EH.